1. Overview
Voltix Engineering Pty Ltd (ABN 86 702 568 296), trading as Voltix Engineering, is an engineering and technical services business based in Melbourne VIC, Australia. We are committed to protecting the privacy of our clients, suppliers, website visitors and other individuals we deal with.
This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also describes your rights in relation to the personal information we hold about you.
2. The types of information we collect
The kinds of personal information we may collect include:
- Your name, job title and the organisation you represent;
- Contact details, including your email address, postal address and business contact details;
- Information you provide when requesting a quote, engaging our services, or making an enquiry, including details about your project or site;
- Technical drawings, specifications, documentation and other project materials you share with us;
- Billing and invoicing information necessary to provide our services;
- Records of communications between you and our team; and
- Website usage data collected through cookies and similar technologies.
We do not generally collect sensitive information (such as health information or information about your race, religion or political opinions). If we ever need to collect sensitive information, we will do so only with your consent, or where otherwise permitted by law.
3. How we collect personal information
We collect personal information in a number of ways, including:
- Directly from you, when you contact us by email, through our website forms, or in person;
- When you request a quote or engage us to provide engineering and technical services;
- Through our website, including information submitted via online forms and technical data collected when you browse our pages; and
- From third parties where you have authorised this, such as referees, consultants or project partners.
Where it is reasonable and practicable, we collect personal information directly from you. If we receive information about you from a third party, we will handle it in accordance with this policy.
4. Why we collect and use personal information
We collect, hold, use and disclose personal information for purposes including:
- Providing engineering and technical services to our clients;
- Preparing quotes, proposals and tenders;
- Communicating with you about projects, enquiries and service delivery;
- Administering billing, invoicing and payments;
- Complying with our legal, regulatory and professional obligations, including engineering standards and workplace health and safety requirements;
- Improving our services and our website; and
- Managing our business operations and internal record-keeping.
We will not use or disclose your personal information for any other purpose unless you have consented to that use, or the use is otherwise permitted under the APPs.
5. Disclosure of personal information
We may disclose your personal information to:
- Our employees, contractors and consultants who need the information to deliver services on our behalf;
- Subcontractors and specialist partners engaged on your project, where reasonably required;
- Our professional advisers, including accountants and legal advisers;
- Service providers who host our website, email and business systems; and
- Regulators, government agencies or courts, where required or authorised by law.
Some of our service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles that information in accordance with the APPs.
6. Cookies and website analytics
When you visit voltixengineering.site, we may collect technical information such as your browser type, device type, pages visited and the time and date of your visit. This information is used to maintain and improve our website and does not generally identify you personally.
We may use cookies and similar technologies to support the operation of our website. You can adjust your browser settings to refuse cookies; however, some parts of the website may not function properly as a result.
7. Data security
We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include:
- Restricting access to personal information to authorised personnel only;
- Using password protection and secure systems for storing business records;
- Retaining personal information only for as long as necessary for the purposes set out in this policy, or as required by law; and
- Securely destroying or de-identifying personal information when it is no longer required.
8. Notifiable data breaches
In the event of an eligible data breach involving personal information we hold, we will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth). This may include notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.
9. Access and correction of your personal information
You have a right under the APPs to request access to the personal information we hold about you, and to request corrections where that information is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, please email us at ceo@voltixengineering.online. We will respond to your request within a reasonable period. In some circumstances, we may be permitted or required by law to refuse access or correction; if so, we will explain the reasons for our decision.
10. Anonymity and pseudonymity
Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym. However, in most cases we will need to identify you in order to provide engineering and technical services, prepare quotes or meet our contractual and legal obligations.
11. Making a privacy complaint
If you believe we have breached this Privacy Policy or the APPs, you may lodge a complaint by emailing ceo@voltixengineering.online. Please include details of your complaint so we can investigate properly.
We will acknowledge your complaint and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner at www.oaic.gov.au.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, with the date of the most recent revision shown above.
13. Contact us
For any questions about this Privacy Policy or how we handle your personal information, please contact:
Voltix Engineering Pty Ltd
ABN 86 702 568 296
Melbourne VIC, Australia
Email: ceo@voltixengineering.online